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Shop and Win Contest T & C

Mumbai Travel Retail Private Limited (the “Organiser”) is organising a shop and win contest at Chhatrapati Shivaji Maharaj International Airport, Mumbai (“CSMIA”) for all the International Passengers arriving at and/or departing from the Terminal 2 of CSMIA between 1st August 2022 to 30th September 2022

The Organiser is operating and managing a Duty-Free Shop (the “DFS”) at Terminal 2 of CSMIA and selling the duty-free goods at the CSMIA in accordance with the Concession granted to it by the Mumbai International Airport Limited (the “MIAL” or the “Airport Operator”). The passengers arriving at and/or departing from the Terminal 2, of CSMIA are eligible to participate in the Shop and Win Contest (the “Contest”) on following terms and conditions:


The Contestant, by participating in this Contest and by submitting the Coupon for the Lucky Draw, do hereby irrevocably and unconditionally accept all the terms and conditions governing this Contest and waives and relinquishes all its rights to challenge any and/or all terms and conditions of this Contest.


  • In addition to the terms defined elsewhere, in this general Terms & Conditions, the following words and expressions shall have the meanings set forth below, unless the context otherwise requires: -
    1. “Airport” or “CSMIA” shall mean the Chhatrapati Shivaji Maharaj International Airport, Mumbai.
    2. “Contest” or “Shop & Win Contest” shall mean the contest organized by the Organizer at Duty Free Shop giving a chance to the International Passengers who has purchased duty free goods, articles etc. from the Duty-Free Shop of the specified value during the Contest Period and have filled entry form and submitted the completed entry form in the raffle ticket to participate.
    3. “Contest Period” shall mean the period between 1st August till 30th September 2022 (both dates inclusive).
    4. “Contestant” shall mean the International Passenger who is a resident of India and has participated in the contest.
    5. “Coupon(s)” shall mean the entry form given to the Contestant for participating in the Contest.
    6. “DFS” or “Duty Free Shop” shall mean the duty-free shop being operated at T2, CSMIA.
    7. “Duty Free Goods” shall mean all the goods, articles etc. sold at the Duty Free Shop.
    8. “International Passenger(s)” shall mean the person travelling to or from outside India.
    9. “Lucky Draw” shall mean the procedure of randomly selecting the Coupon.
    10. “MIAL” shall mean the Mumbai International Airport Limited.
    11. “Organizer” shall mean Mumbai Travel Retail Private Limited (“MTRPL”) who is operating a duty-free shop at Chhatrapati Shivaji Maharaj International Airport, Mumbai.
    12. “Prizes” shall mean the award and prizes distributed to the lucky winners and more fully detailed in Clause No. 9;
    13. “Terminal 2” or “T2” shall mean the passenger terminal 2 at CSMIA.
    14. “Terms & Conditions” shall mean the present terms and conditions governing the Contest.


  • The Organizer is organizing the Shop & Win Contest wherein the International Passenger shall have a chance to win the prize(s) as mentioned herein below.
    1. The International Passenger arriving at Terminal 2 of CSMIA shall be eligible to participate in the Contest.
    2. The Passengers purchasing the duty-free goods at the Duty-Free Shop shall get a Coupon.
    3. 1 (one) Coupon will be issued for every single bill amounting not less than Rs.4000/-, 3 (three) Coupons for single bill amounting more than Rs 7000, 5 (five) coupons for single bill amounting more than Rs 11000/-, 7 (seven) Coupons for single bill amounting more than Rs 15000/-. If the transaction is done using VISA card, then number of Coupons given doubles receptively according to the brackets as mentioned above but only if the entire single bill has been done using VISA card.
    4. One International Passenger can get maximum 14 (fourteen) number of Coupons irrespective of the amount of purchases they do in the DFS;
    5. The International Passenger shall be required to fill in the details as mentioned in the Coupon and answer a simple question to get a chance to win the prizes.


  • Entry is open to all International Passengers who shops from the Duty-Free Shop at Terminal 2, CSMIA during the Contest Period and submits the completed Entry Form with all the required details.
  • The Contestant(s) should be over the age of 18 years to participate in the Contest and should be competent to enter into a Contract as per the Indian Contract Act, 1872. Directors, management, employees, and immediate families of the Organizer associated with this Contest are excluded from participating. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or stepchild (whether natural or by adoption), parent, stepparent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, stepbrother, stepsister or 1st cousin.
  • The Contestant should submit their personal details as mentioned in the entry form such as name, age, gender, marital status, passport details, travel itinerary details, residential address, mobile number, e-mail address etc. Failure to provide these details shall render such Contestant’s entry ineligible and void.


The Contest shall begin at 12:00 am (IST) on 1st August 2022 and closes 11:59 pm (IST) on 30th September 2022 (“Contest Period”).


To participate in the Contest, the Contestant should:

  • Spend at least a sum of Rs.4000/- at the Duty-Free Shop (“DFS”) at CSMIA.
  • 1 (one) Coupon will be given on a single shopping bill of Rs.4000/- and above, 3 (three) Coupons will be given on a single shopping bill of Rs 7000/- and above, 5 (five) Coupons will be given on a single shopping bill of Rs 11000/- and above, 7 (seven) Coupons will be given on a single shopping bill of Rs 15000/- and above; and If the International Passenger undertake the purchase using VISA card, then the number of Coupons given in each bracket will be doubled as per the bracket mentioned above but only if the entire single bill is done using VISA card.
  • Fill in the Coupon, providing their full name, address for communication, passport details, telephone/mobile number, valid e-mail address and any additional information as required by the Organizer.
  • Submit the Coupons at any entry barrel located at designated departure and arrival location.
  • Contestant(s) can only enter once using a unique email address. All entries must be received by the Organizer during the Contest Period. The Organizer accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted, or misdirected entries, or claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. Contestants who enter using multiple email addresses or aliases shall be disqualified.


  • All entries will be the property of the Organizer. The information Contestants provide will be used by the Organizer for the purpose of conducting this Contest.
  • The Contestant consents to the storage of their personal information on the Organizer’s database. The Organizer collects Contestants’ personal information in order to conduct the promotion. If the information requested is not provided, the Contestant may not participate in the promotion. By entering the promotion, unless otherwise advised, each Contestant also agrees that the Organizer may use their personal information for marketing purposes. Contestants’ personal information may be disclosed to the statutory authorities. A request to access, update or correct any information should be directed to the Organizer. If a Contestant does not truthfully provide all requested personal information, the Organizer may determine that they are not eligible to win a prize. All entries become the property of the Organizer.
  • Contestants consent to the Organizer using the Contestant’s name, likeness, image and/or voice in the event that they are a winner (incl. photograph, film, file and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this Contest (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Organizer.
  • In the event of war, terrorism, state of emergency or disaster, the Organizer reserves the right to cancel, terminate, modify or suspend the Contest subject to any written directions from a relevant regulatory authority.
  • If Contestants opted to receive promotional and news updates from the Organizer and/or MIAL, they may receive these updates via email/SMS/WhatsApp messages. Otherwise, all details and data provided will be held in accordance with the Organizer’s privacy policy. All entries become the property of the Organizer. To view the Privacy Policy, please visit (


The Lucky Draw will be conducted atT2 CSMIA or at an address decided by the organizer/MIAL on 5th October 2022. The Lucky Draw will be conducted by the Organizer’s appointed nominee. The Organizer’s appointed nominee will randomly select a unique Contestant during or after the Contest Period. The first valid entry to be randomly drawn will win the Prize.


The Contestant shall stand a chance to win:

  • Grand Prize: BMW X1 20d xline mfg 2022
    Two monthly Prizes: Ducati Motorbikes-Monster
    Weekly Prizes: iPhone 13 128 GB
  • The color of the Prize vehicles will be chosen at the discretion of the Organizer. The Prize includes ex-showroom price only. All prizes valued at a total amount of approximately Rs.75,00,000/- (Seventy-five lacs only) The Prize does not include, TDS, comprehensive insurance, registration charges, any other applicable charges and taxes, optional extras or any other accessories not specified, which shall be borne by the winner. The winner must have a valid driver’s license and is a resident living in India.
    The BMW Car has to be registered in Maharashtra only excluding [Pune, Aurangabad & Lonavala]. It can be also registered in Daman & Pondicherry RTO [DD & PY].>
  • All other costs associated with the Prize, including but not limited to any transfer costs, additional taxes, registration, insurance, and other ancillary costs are the responsibility of the winner, as incurred. The prize is subject to any additional terms and conditions specified by the prize’s suppliers
  • The prize will be handed over by the Organizer at T2 CSMIA or at an address decided by organizer / MIAL and the collection of the Prize shall be at the responsibility of the winner.
    1. The winner’s responsibility to check his or her legal eligibility to drive the BMW X1 20d/ Ducati. Motorbike


The prize winner must, at the Organizer’s request, participate in all promotional activity (such as publicity and photography) surrounding the winning of the prize, free of charge, and consent to the Organizer using their names and images in promotional material.


  • The Organizer and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Contest or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  • The Organizer and/.or any of its affiliate, group company and/or promoter shall not be liable for: (1) any incorrect or inaccurate information, whether caused by Contestants, printing errors, or by any of the equipment or programming associated with or utilized in the Contest; (2) unauthorized human intervention in any part of the entry process of the Contest; (3) technical or human error which may occur in the administration of the Contest or the processing of entries; or (4) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from Contestant’s participation in the Contest or receipt or use or misuse of any prize. If for any reason a Contestant’s entry is confirmed to have been erroneously deleted, lost, or otherwise destroyed or corrupted, Contestant’s sole remedy is another entry in the Contest.
  • The Organizer and its associated agencies and companies will not be liable for any damage in transit to prizes.


The Organizer may communicate or advertise this Contest using any social media site(s) including but not limited to Facebook, Twitter, LinkedIn etc. The Contest, however, is in no way sponsored, endorsed, or administered by, or associated with, any of such social media platform. Contestants are providing their information to the Organizer and not to any of such social media platform. Each Contestant completely releases such social media platform from any and/or all liability.


The winner will be notified by phone and/or sms and/or e-mail and/or in writing within two (2) days of the Lucky Draw and their name and state/territory of residence will be published on Organizer’s website (


The Organizer may require winners to provide proof of identity, proof of age and proof of travel itinerary. Identification considered suitable for verification is at the Organizer’s discretion.


  • If a winning entry is deemed not to comply with these conditions of entry, the entry will be discarded and a new winner of that prize will be determined by drawing a further valid entry in accordance with paragraph 6, subject to the written direction of any relevant authority. The Organizer’s nominee’s decision is final, and no correspondence will be entered into relating to the matter.
  • The Organizer may, in its sole discretion, disqualify all entries from, and prohibit further participation in this Contest by, any person who tampers with or benefits from any tampering with the entry process or with the operation of the Contest or acts in violation of these conditions, acts in a disruptive manner, or acts with the intent to annoy, abuse, threaten or harass any other person.


The Organizer shall not be responsible for the warranty and/or guarantee of the Prizes in any manner. The winner of the Contest shall be responsible to avail the warranty and/or guarantee of the prizes won from its manufacturer/service provider/dealer as the case may. The Contestant shall be liable to pay the amount of any extended guarantee and/or warrantee on the prizes. The Contestant expressly acquits and forever releases the Organizer from the guarantee and/or warrantee of the Prizes.


Prizes are not transferable or exchangeable and cannot be redeemed for cash. The Organizer accepts no responsibility for any variation in prize value. Where a prize is unavailable for any reason, the Organizer may substitute for that prize another item of equal or higher value as determined by the Organizer at its sole discretion, subject to the applicable laws.


If for any reason any aspect of this Contest is not capable of running as planned, including by reason of infection by computer virus, mobile network failure, bugs, tampering, unauthorized intervention, fraud, technical failures or any cause beyond the reasonable control of the Organizer which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Contest, the Organizer may in its sole discretion cancel, terminate, modify or suspend the Contest, or invalidate any affected entries.


In the event of the prize not being accepted or claimed within 7 days of the draw, the relevant winner’s entry will be deemed invalid and the Organizer reserves the right to conduct such further draws at the same location as the original draw as are necessary to distribute the prize. Any winner in this draw will be notified by phone/sms/what’s app message/e-mail and in writing within 2 days of the draw and will have their name and address state/territory of residence published on


All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms & Conditions, or the rights and obligations of the Contestant and the Organizer in connection with the Contest, shall be governed by, and construed in accordance with, the laws of the India and the court at Mumbai shall have exclusive jurisdiction.

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