Shopping duty free allows international travellers to conveniently purchase goods in a foreign country for personal use without having to pay some or all local duties and taxes in that country. Purchases may still be subject to duties and taxes at your final destination if they exceed your duty free allowance.
Simply present your passport, order confirmation number (e-mail or print) and a valid boarding pass each time you need to collect your pre ordered goods.
The first thing to do is to use the 'Search' at the top of the page. If you still can’t find the product you require then you can email us at email@example.com or call us on 1800-270-6337.
If you have any problems placing your order you can connect with us by emailing us at firstname.lastname@example.org or call us on 1800-270-6337 (working hours 9:30 am to 6:30 pm IST, Monday to Friday except public holidays).
Please note that no returns and exchanges are allowed after purchase of product.
2 liters carry/buy as per Maharashtra customs rule and the legal age should be 25 years and above.
You can reschedule your collection for next travel which should be within 30 calendar days please share the next travel details by emailing us at email@example.com or call us on 18002706337 (working hours 9:30 am to 6:30 pm IST, Monday to Friday except public holidays).
Sorry but you can only Pre-order goods on the website 72 hours before prior to collection of your duty free purchase.
Order once placed cannot be cancelled by the customer. However, in case the order is not collected OR customer happens to land in domestic sector, please write to us on firstname.lastname@example.org with valid details. There can be no cancellation before the collection date.
Once the cancelation is processed the amount shall be reimbursed to the same card within 30-45 working days.
After placing your pre-order online your goods will be delivered to you at our arrival store after clearing immigration. The order can be collected form the pre order collection desk.
Goods once purchased cannot be returned or exchanged.
Share your purchase details by writing to us at email@example.com
All payments will have to be made at the time of ordering online. It is not possible to arrange cash on delivery.
We accept Visa, American Express, MasterCard.
We try our best to arrange the products and make it available for you. In case the products are not available for your pre-order, kindly connect with us through email at firstname.lastname@example.org or connect with on duty manager who will assist you in the best possible way.
When you shop online, you will receive an order confirmation by email once you have placed your order and made an online payment. This confirms that your order has been registered.
Order once placed cannot be changed. For any assistance please write to email@example.com .
Recently, the Government has allowed us to accept INR to the extent of INR 25,000 (Twenty Five Thousand Indian rupees only). For any further clarification on customs rules and regulations, please refer to Department of Mumbai Customs website.
All credit card purchases are charged in Indian Rupees(₹). In case you are paying in any other currency, your bank may charge you a foreign merchant transaction fee at time of billing. Please contact your bank for details of such charges
Please verify your purchase at the time of collection . In case of any discrepancy noticed later please write to firstname.lastname@example.org or call us on 1800-270-6337 (working hours 9:30 am to 6:30 pm IST, Monday to Friday except public holidays).
Duty-free purchases are not available for purchase on domestic flights.
This order information is informative only and has no legal or binding effect. In the event of any conflict or inconsistency between the Conditions of Online Sale, and this Order FAQ, the Conditions of Online Sale shall prevail.
Thank you for shopping with us! We look forward to fulfilling your order!
Mumbai Duty Free accepts refunds subject to the following terms and conditions: