Contact Us

Terms & Conditions

GENERAL

• By using this website, you agree to all of below mentioned Terms and Conditions (“T&C”) and if you do not agree with all these terms and conditions, do not access or use the Website and the Pre order services.
• Please read these T&C carefully. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time. Mumbai Duty Free may add to or change or update these Terms of Use, from time to time entirely at its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of Site and any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions/amendments.
• Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.

PERSONAL INFORMATION

• We are dedicated to protecting the privacy and confidentiality of your personal information. We never rent or sell your details to any third party. Your data is stored securely on our database and will only be disclosed to our trusted partners for the purpose of operating pre-order Services.

ORDER AND ACCEPTANCE

• Each order submitted constitutes an offer to purchase products. Orders are subject to Mumbai Duty Free acceptance and may be refused at Mumbai Duty Free discretion, for example in cases where:
  • All the orders are considered to be accepted post a valid confirmation code is received by the customer.
  • Orders cannot be processed due to an error in information you have provided;
  • There is an error on the web shop relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the web shop.
  • The delivery of the product is subject to production of Confirmation code generated by Mumbai Duty Free, boarding pass and the Passport of the buyer.
• After Mumbai Duty Free receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Mumbai Duty Free before you try to place another order for the same product.
• All the payments as mentioned and confirmed by Mumbai Duty Free shall be paid over the counter while receiving the product.
• If you have any questions, comments or concerns regarding Mumbai Travel Retail Private Limited also known as Mumbai Duty Free’s order acceptance policy, or if you consider that your order was rejected in error, please contact Mumbai Duty Free.

ALCOHOL POLICY

• Mumbai Duty Free allows access to liquor portal to bonafide international passengers only who are above the age of 25 years. By accessing the liquor portal of the website, the user swears and affirms that the user is bonafide international passenger and above the age of 25 years.
• In case of misrepresentation, a legal action might be taken against the user as per the laws of the land.
• By accessing the liquor portal of the website, the user agrees that any liquor reserved by him/her is intended for user’s personal consumption and not for resale.
• There has been no advertisement, personal communication, solicitation, invitation or inducement of any sort whatsoever by the Mumbai Duty Free to solicit any sales of liquor through this website.
• The user wish to gain information for his/her information and use.
• The information is being provided to the user at user’s specific request. The information obtained or material downloaded from this portal is completely at the user’s volition.
• The information provided under this portal is solely available at user’s request for informational purposes only, should not be interpreted as soliciting or advisement.
• The user can obtain delivery of liquor booked by him/her from our duty free shops at Chhatrapati Shivaji International Airport, Mumbai only after verification of details submitted by user by our staff.

REFUND POLICY

Mumbai Duty Free accepts refunds subject to the following terms and conditions:

• We will accept claims within 30days from date of purchase
• The original / email invoice should be produced / submitted at the time of any claims
• No Cash refund would be issued against any merchandise
• Any Promotional offer / scheme running at the time when initial merchandise was purchased would NOT be applicable on exchange / Refund
• The company shall not be liable to pay damage / compensation in the event of any technical glitch / non-booking of order / non-delivery of products towards pre-orders booked through website.
• The company liability shall only be limited to the refunds of the amount paid (reference clause under Order and Acceptance) by the customer at the time of pre-order booking.
• We do not refund any perishable items, raffle tickets, pre-paid cards and high value items where there is difficulty in guaranteeing the authenticity.
• The amount will be refunded /reimbursed to the same credit card through which transaction was completed.
• Credit card refund for products which meet the refund criteria explained above will be processed within three to four working weeks or specified as per the card merchant.
• We reserve right:
  • to request identification
  • to determine whether the merchandise has been damaged, abused or used.
• For further details please contact the Duty Manager or write to india.customerservice-mtrpl@adani.com

WARRANTIES

• This site is provided by Mumbai Duty Free on an “as is” basis. Mumbai Duty Free makes no representations or warranties of any kind express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, Mumbai Duty Free disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose or non-infringement. Notwithstanding that some jurisdictions may not allow the exclusions of implied warranties, but by the voluntary use of the site and voluntary access to the same, this disclaimer would continue to apply to you. Furthermore, notwithstanding the above, the access to this site and taking of any actions thereon signify that you consent and agree that irrespective of any rights that you might claim to vest in you by law, only the warranties as are expressly contained herein shall apply and that no other warranties, assurances, indemnities would apply or be enforced against us. Mumbai Duty Free shall not be liable for any damage of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damage.
• Mumbai Duty Free also again does not warrant that this site or the server that makes it available, are free of viruses or other harmful components. You understand and agree that any materials downloaded or otherwise obtained through the use of the site is at your own discretion and risk and that you would be solely responsible for any damage to your computer system or loss of data that results from the download of materials.

INDEMNITY

• You shall indemnify and hold harmless to Mumbai Duty Free and (as applicable) Mumbai Travel Retail Private Limited subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the use of User's actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the User's infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.

GOVERNING LAW

• These T&C shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Mumbai.