T2, Mumbai International Airport

Mumbai Duty Free

mumbai duty free

Cancellation & Refund Policy

CANCELLATION & REFUND POLICY

Mumbai Duty Free accepts refunds subject to the following terms and conditions:

  • We will accept claims within 30days from date of purchase
  • The original / email invoice should be produced / submitted at the time of any claims
  • No Cash refund would be issued against any merchandise
  • Any Promotional offer / scheme running at the time when initial merchandise was purchased would NOT be applicable on exchange / Refund
  • We reserve right:
    • to request identification
    • to determine whether the merchandise has been damaged, abused or used.
  • For further details please contact the Duty Manager or write to india.customerservice@mumbaidutyfree.net
  • The amount will be refunded /reimbursed to the same credit card through which transaction was completed.
  • Credit card refund for products which meet the refund criteria explained above will be processed within three to four working weeks or specified as per the card merchant
  • We do not refund any perishable items, raffle tickets, pre-paid cards and high value items where there is difficulty in guaranteeing the authenticity..
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